Return and Refund Policy

At Navavento, your satisfaction means everything to us. We stand by the quality of our products and want you to feel completely confident with every purchase. If for any reason you’re not fully satisfied, we’re happy to make it right with our simple and customer-friendly return process.

We offer a 30-day return policy, giving you plenty of time to decide if your purchase is right for you. If 30 days have passed since your delivery date, we unfortunately can’t offer a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include your proof of purchase or order confirmation email to help us process your request quickly.

To initiate a return, simply contact our support team at info@navavento.com with your order details and reason for return. Once your request is approved, we’ll provide you with the return instructions and shipping details. Please note that we do not accept items returned without prior authorization.

After we receive and inspect your return, you’ll receive a confirmation email notifying you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days, and the credited amount will automatically appear on your original payment method.

Please keep in mind that depending on your bank or card provider, it may take a few additional days for the refund to appear in your account.

We do not charge restocking fees, but return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.

If you received a damaged or incorrect item, please contact us immediately. We’ll replace or refund it at no cost to you.

Our goal is to make your shopping experience as pleasant as possible — from the moment you order to the moment your sweater arrives. Should you ever have an issue, we’ll work with you to resolve it quickly and fairly.

Business Information:
Trade Name: Navavento
Company Name: RW GLOBAL HOLDINGS LLC
Company Number (EIN): 99-3664714
Business Address: 614 N DuPont Hwy Ste: 210, Kent County, Dover, Delaware, 19901, USA
Email: info@navavento.com
Phone: +1 (302) 556-0175

Thank you for shopping with Navavento. We value your trust and are committed to providing you with quality products and service that exceed your expectations — every time you shop with us.