Frequently Asked Questions (FAQs)

At Navavento, we want your shopping experience to be smooth, simple, and enjoyable. We’ve gathered some of the most common questions from our customers and answered them here to help you find what you need quickly. If you don’t see your question listed below, feel free to reach out to us — we’re always happy to help!

1. Where does Navavento ship?

We currently ship only within the United States. This allows us to ensure fast, reliable, and affordable delivery for all customers. At this time, we do not offer international shipping, but we may expand our reach in the future as our community grows.

2. Do you offer free shipping?

Yes! We’re proud to offer free shipping on all orders, regardless of the total amount. There are no hidden fees or minimum purchase requirements — just simple, straightforward shipping across the U.S.

3. How long will it take to receive my order?

All orders are processed within 1–3 business days, and delivery typically takes 3–7 business days depending on your location. Once your order has been shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.

4. What if I entered the wrong shipping address?

If you made an error in your shipping address, please contact us immediately at info@navavento.com.We’ll do our best to update your information before your order ships. Once an order is in transit, changes may not be possible, so we encourage you to double-check your details before checkout.

5. How do I return or exchange an item?

We offer a 30-day return policy from the date your order is delivered. Items must be unused, unwashed, and in their original packaging. To start a return, simply email us at info@navavento.com with your order details and reason for return. Once approved, we’ll provide you with return instructions. Refunds are processed within 10 business days after the returned item is received and inspected.

6. What payment methods do you accept?

We accept major credit and debit cards, PayPal, Shop Pay, and Google Pay. All transactions are securely processed with encryption to protect your personal and financial information. You can choose your preferred payment option at checkout.

7. Is my payment information secure?

Absolutely. Our website uses SSL encryption and complies with PCI-DSS (Payment Card Industry Data Security Standards) to ensure your payment data remains private and protected. We never store complete credit card details on our servers.

8. How can I track my order?

Once your order has shipped, you’ll receive a confirmation email containing a tracking link. Simply click on the link to view real-time updates on your shipment’s progress. If you have any trouble tracking your order, just contact us — we’ll be happy to assist.

9. Do you offer gift cards or discount codes?

From time to time, we may offer special promotions, discounts, or gift cards to our customers. Stay updated by subscribing to our newsletter or following us on our upcoming social media pages to never miss an offer.

10. What should I do if I receive a damaged or incorrect item?

We take great care in packaging every order, but if something isn’t right, please contact us immediately. Send us an email with your order number and clear photos of the issue. We’ll make it right by arranging a replacement or refund at no extra cost.

11. How can I contact customer support?

You can contact us anytime through the following channels:
Email: info@navavento.com
Phone: +1 (302) 556-0175
Business Address: 614 N DuPont Hwy Ste: 210, Kent County, Dover, Delaware, 19901, USA

Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (EST). If you reach out outside of business hours, we’ll respond as soon as possible on the next working day.

12. How can I stay updated on new arrivals and offers?

Join our community by subscribing to our newsletter! You’ll be the first to know about new collections, exclusive discounts, and special events. You can also follow us on social media to stay connected and inspired by our latest styles.

Business Information:
Trade Name: Navavento
Company Name: RW GLOBAL HOLDINGS LLC
Company Number (EIN): 99-3664714
Business Address: 614 N DuPont Hwy Ste: 210, Kent County, Dover, Delaware, 19901, USA
Email: info@navavento.com
Phone: +1 (302) 556-0175

Thank you for choosing Navavento — where style, comfort, and quality come together. We’re always here to make your shopping experience enjoyable, secure, and stress-free.